Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with Lumifey.shop, operated by HRV Management Private Limited. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Orders are processed after successful payment verification.
Orders are generally processed within 1–3 business days (excluding Sundays and public holidays).
During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.

Once your order has been processed, it will be prepared for shipment.

2. Shipping Time

Estimated delivery times are:

Within India: 3–7 business days after dispatch.
Remote or rural locations: Delivery may take additional time depending on the courier service.

Delivery times are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before your payment is completed.

Any free shipping offers will be subject to the terms and conditions displayed on our website at the time of purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation by email or SMS (where available) containing tracking information, allowing you to monitor the status of your shipment.

5. Delivery Partners

We work with trusted third-party courier and logistics providers to deliver your orders safely and efficiently.

Courier partners may vary depending on your delivery location.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts. If delivery cannot be completed because:

The recipient is unavailable,
The delivery address is incorrect or incomplete, or
The shipment is refused,

the package may be returned to us. Additional shipping charges may apply for reshipping, where applicable.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate addresses provided during checkout.

8. Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Customs or regulatory inspections (if applicable)
High order volumes
Courier service delays

We appreciate your understanding in such situations.

9. Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit:

Contact us as soon as possible after the expected delivery date.
Include your order number and, if applicable, photographs of the damaged package or product.

We will work with the shipping carrier to investigate and determine an appropriate resolution.

10. International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other government charges imposed by the destination country, unless otherwise stated at checkout.

Delivery times for international orders may vary based on destination and customs processing.