Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

Thank you for shopping with Lumifey.shop, operated by HRV Management Private Limited. We strive to provide quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

You received a damaged product.
You received a defective product.
You received an incorrect item.
The product is missing parts or accessories (where applicable).

To be eligible for a return:

The request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
The product must be returned with its original packaging, labels, manuals, and accessories (if applicable).
Proof of purchase or the order number must be provided.

2. Non-Returnable Items

Returns will generally not be accepted for:

Products damaged due to misuse, negligence, or improper handling after delivery.
Products showing signs of use beyond what is necessary to inspect them.
Items returned without original packaging or essential accessories.
Products marked as non-returnable or final sale at the time of purchase.
Gift cards, downloadable products, or other digital goods (if offered).

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Include your order number.
Provide clear photographs or videos showing the issue and the product packaging.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, return, or refund where applicable.

4. Return Process

To initiate a return:

Email us at lumify124@outlook.com.
Include your:
- Full Name
- Order Number
- Contact Number
- Reason for Return
- Photos or videos (if applicable)
Wait for return authorization before sending the product.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned product has been received and inspected:

We will notify you of the status of your refund.
If approved, the refund will be processed to your original payment method.
Refund processing times may vary depending on your payment provider or financial institution.

Shipping charges, handling fees, or other non-refundable charges may not be refunded unless required by applicable law or where the return is due to our error.

6. Replacement

Where applicable and subject to product availability, we may offer a replacement instead of a refund for eligible damaged, defective, or incorrect items.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the return process if the item is eligible.

8. Return Shipping

If the return is approved due to:

A damaged product,
A defective product, or
An incorrect item sent by us,

we may arrange or reimburse return shipping, where appropriate.

For other approved returns, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

9. Refused Deliveries

If a shipment is refused without prior communication or is returned due to an incorrect address provided by the customer, any refund may be reduced by applicable shipping or handling charges.

10. Fraud Prevention

To protect our customers and business, we reserve the right to decline return or refund requests that appear fraudulent, abusive, or inconsistent with this policy.